Welcome to the ShotCam FAQ page! Here you’ll find answers to some of the most common questions we receive. If you can’t find the information you're looking for, feel free to reach out to us directly.

1. What products do you sell at ShotCam?

At ShotCam, we specialize in high-quality used cameras and a range of electronic accessories. We offer a variety of cameras, lenses, and related accessories, all inspected to ensure they meet our quality standards.

2. How do I place an order?

To place an order, simply browse our website, select the products you want, and click on "Add to Cart." Once you're ready to check out, follow the prompts to provide your shipping and payment details.

3. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal. Payment is processed securely through our payment gateway.

4. How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your order.

5. What is your shipping policy?

We offer shipping within the United States. Our typical shipping time is 3 to 5 business days. Please refer to our Shipping & Delivery page for more details.

6. Can I cancel or change my order after it's placed?

We process orders quickly to ensure fast delivery. If you need to cancel or make changes to your order, please contact us as soon as possible. We cannot guarantee cancellations or changes after an order has been processed.

7. What is your return policy?

We accept returns within 30 days of delivery. Items must be in their original condition, unused, and with all packaging and accessories. Please refer to our Return Policy page for more information on how to initiate a return.

8. Do you ship internationally?

At the moment, we only ship within the United States. If you're outside of the U.S. and interested in our products, please contact us to inquire about international shipping options.

9. How can I contact customer support?

If you have any questions or need assistance, you can contact us through the following:

  • Email: Contact@shotcam.shop
  • Phone: +1 (970) 203-0624

10. Are the products you sell new or used?

We specialize in selling used cameras and accessories that are in excellent condition. Each product is carefully inspected before being listed for sale. If you have specific questions about a product's condition, please feel free to contact us.

11. Do you offer warranties on your products?

Our products come with a 30-day return policy, but we do not offer manufacturer warranties. If your item is defective within the first 30 days, we will assist with returns or exchanges.

12. How do I know if a product is in stock?

All available products are listed on our website. If an item is out of stock, it will be marked as "Out of Stock" on the product page. You can sign up to receive a notification when the item is back in stock.

If you have any other questions, don’t hesitate to reach out. We're here to help!