At ShotCam, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help with a hassle-free return process.
Eligibility for Returns
We accept returns under the following conditions:
- The item must be returned within 30 days of the delivery date.
- The item must be in its original condition, unused, and in its original packaging.
- Proof of purchase (e.g., receipt or order confirmation) is required.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards.
- Items marked as "Final Sale."
- Digital products or downloads.
How to Initiate a Return
To start the return process:
- Contact us at 📧 Contact@shotcam.shop with your order details and reason for the return.
- Our team will provide you with a return authorization number and instructions for shipping the item back.
Return Shipping
- Customers are responsible for the cost of return shipping unless the item is defective or we made an error with your order.
- We recommend using a trackable shipping service to ensure your return is received.
Refunds
Once we receive your returned item, we will:
- Inspect the item to ensure it meets the return criteria.
- Process your refund to the original payment method within 7 business days.
Please note that shipping costs are non-refundable.
Exchanges
If you need to exchange an item, please contact us at 📧 Contact@shotcam.shop to arrange for a replacement.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery with photos of the damage or defect.
- We’ll work with you to provide a replacement or full refund at no additional cost.
Contact Us
If you have any questions about our return policy or need assistance, feel free to reach out:
📧 Email: Contact@shotcam.shop
📞 Phone: +1 (970) 203-0624
📍 Address:
ShotCam
21248 E Nassau Dr
Aurora, Colorado 80013, USA
Thank you for choosing ShotCam. We’re committed to ensuring a positive shopping experience for you.
